Bentley & Bentley Limited trading as Skipton Ford & Mazda GDPR Privacy Notice

Bentley & Bentley Limited takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?

Bentley & Bentley Limited are a Main Franchise Motor Dealer offering New and Used vehicles including Servicing, Parts and Body shop.

What information do we collect and process?

We collect information about you when you make an enquiry through our website or place an order for vehicle sales, parts, service, related products, or information, and when you apply for employment with us. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions or attend our events. Website usage information is collected using cookies and Google analytics, which may capture your IP address.

Your full name and contact information (address, town, postcode, email and phone number)
Photographic identification & proof of address documents (to carry out due diligence)
Your credit card details and/or bank account details (if paying by cheque or bank transfer)
Your purchase details (including time, date and cost, and VAT status and insurance excess)
Your vehicle information (make, model, registration number)
Your proof of identity (valid driving licence and/or passport)
Your image on security CCTV around our site
Your work address and contact information
Your calls and correspondence with us
Your feedback

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

Your Rights?

Under the Data Protection Act and GDPR you have a right:

• To be informed – as per this Privacy Notice

• Of access – we will provide a copy of the data we hold about you within 30 days of receiving your request in writing – see address below

• To rectification – of any inaccuracies or omissions in your data

• To erasure and to be forgotten – whereby personal data is no longer necessary for the purpose it was originally collected, but subject to contractual, statutory or legal obligations

• To data portability – whereby personal data is transferred from one data controller to another at your request. It will be your responsibility to check that the receiving data controller complies with GDPR requirements and operates within the EEA.

• To restrict processing of the personal data, or withdraw consent in any or all of the areas previously given

• To object to processing based upon legitimate interest and/or direct marketing

• To be informed in relation to automated decision making and profiling – where decisions may be taken without human intervention.

Personal Information collected from 3rd Parties

Information may be passed to us from 3rd parties in connection with enquiries or products or services that you have expressed an interest in. An example of this is where you may have enquired about a new vehicle or used vehicle and purchased it using finance, or where delivery of a vehicle is arranged and we need to pass your details on to the driver/delivery company.

We recognise that your personal information is confidential and we will protect the confidentiality of your information in accordance with our internal procedures and legal requirements.

Why do we need your personal data?

Bentley & Bentley Limited processes personal data about you for a number of purposes, including:

To contact you to keep you up to date about your purchase
To remind you about service as required to maintain your vehicle
To instruct you when your vehicle requires a MOT test, as a legal requirement to assess the roadworthiness of the vehicle
To contact you with news, events or offers that would be directly beneficial to you
To provide our services to you as requested or agreed
To help us improve the services we offer

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

Bentley & Bentley Limited is approved by a number of vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, address and vehicle details with the relevant company you are connected with to acquire such services as; finances, a vehicle warranty and such items like paint, alloy wheel and tyre insurance.

Your personal information may also be made available with third parties providing relevant services under contract to Bentley & Bentley Limited, such as specialists in system recalibration, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested and contract terms imposed.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the UK.

Do we get involved in direct marketing?

Bentley & Bentley Limited will only use direct marketing when you have specifically requested this method as a marketing preference. The content of this marketing will be specific to the receiver and will only be used for; VIP events, offers and latest news.

What rights do you have to amend personal data?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact us by phone 01624 820820 or email enquiries@oceanmotorvillage.com

How long do we keep your personal data?

Bentley & Bentley Limited will store your information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you and respect your wishes. However, this will be for a reasonable period and only for as long as is necessary. In addition, legislation might oblige us to store the information for a certain period of time.

Manufacturer partners and suppliers with whom we may share your personal data

Ford Motor Company

Mazda Motor UK

Ford Credit Europe

Santander

BlackHorse Finance

Eurodrive Finance

Peak Consultants

Crystal clear warranty

Citroen UK Ltd

Caters

Changes to this Privacy Notice

Bentley & Bentley Limited may change this Privacy Notice from time to time in order to reflect changes in the law.

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Company info

Company Info

© 2024 Bentley Yorkshire Ltd
Reg Office: Dalton Lane, Keighley, West Yorkshire,
BD21 4JH
Reg. Company Number: 07611305
Firm Reference Number: FRN 589695
VAT Reg. No. 111750847

Financial Disclosure

Bentley Yorkshire Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Bentley Yorkshire Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders. We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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